Suncoast Factory Service
Sluggo Music Technology LLC provides factory service for all Suncoast product lines.
We will no longer provide parts or service for Pearce Amps.
We use UPS, FedEx and the USPS. Our shipping address for service is: Sluggo Music Technology LLC, 2356 Curlew Road, Palm Harbor, FL 34683. Please contact us by email or telephone at 727-247-2520 for a Return Authorization No. # prior to shipping.
On average, our turn-around time is approximately 7-14 business days upon receipt of your product. However, depending on our work load, these times can change upon demand. Once we have inspected your amp and given you an estimate that's approved by you, your amp will be put in the queue for repair on a first come, first serve basis. If there is any change in status, you will be notified immediately.
If the amp is not under warranty, how much will the repair cost? Sometimes we can estimate over the phone, but it's impossible to be 100% accurate without actually seeing the amp. Typical repairs are completed within 1 - 2 hours and most parts costs are less than 25% of the total repair bill. Here is a list of our shop rates:
Service Rate - $85.00 /Hr
Please note: Estimates are given as accurately as possible. However, the final repair bill may be slightly different than the estimated cost due to additional parts and labor that may be required to complete the repair. The quote is guaranteed to be within 10% of the estimated cost, otherwise you will be notified for further approval.
For More Info Contact: email@example.com